AI-Powered
OmniChat
Answer every enquiry, including the ones after hours.From RM 390 per month · setup from RM 2,500
What is OmniChat?
OmniChat is an AI-powered chat automation system for WhatsApp and web chat. It answers routine customer enquiries automatically, captures qualified lead details into a CRM pipeline, suggests follow-up actions, and escalates to a human when a conversation needs one. It is aimed at Malaysian sales and service businesses receiving more enquiries than staff can answer promptly.
| Channels | WhatsApp, web chat |
|---|---|
| AI capability | Automated response, lead qualification, follow-up suggestion |
| Handover | Escalation to human agent |
| CRM | Built-in lead pipeline with conversion tracking |
| Reporting | Enquiry volume, response time, conversion analytics |
| Starting price | from RM 390 per month; setup from RM 2,500 (excl. SST) |
The problem
The problem OmniChat solves
In Malaysia most B2B sales enquiries arrive by WhatsApp, at all hours, and are handled by whichever salesperson sees the message first. Enquiries that arrive at 9pm are answered the next morning, if they are answered at all, and nothing about the conversation reaches the CRM.
Built for Sales teams, service businesses, and any company handling high WhatsApp enquiry volume.
Capabilities
What OmniChat does
- 01
AI-powered chat automation
Language-model responses grounded in your own product and service information, not generic scripted replies.
- 02
WhatsApp integration
Operates on the channel Malaysian customers actually use, rather than requiring them onto a web widget.
- 03
Lead capture & CRM pipeline
Enquiry details captured into a structured pipeline automatically instead of staying inside a chat thread.
- 04
Intelligent workflow suggestions
Recommended next actions and follow-up timing based on how the conversation has progressed.
- 05
Sales analytics dashboard
Enquiry volume, response time, and conversion tracked across channels.
Behind it & further reading
Services behind OmniChat
The service lines we use to adapt it, and guides on the problem it solves.
Answers
OmniChat — common questions
Does OmniChat work with WhatsApp?
Yes. WhatsApp is the primary channel, which matters in the Malaysian market where most B2B and consumer enquiries arrive there rather than through a website form or web chat widget.
Will customers know they are talking to AI?
OmniChat handles routine enquiries automatically and escalates to a human when the conversation needs one. How the automation is presented to customers is configured per deployment — we recommend being straightforward about it, since the value is fast accurate answers rather than pretending a person is typing.
What happens to leads captured by OmniChat?
Lead details are captured into a structured CRM pipeline automatically, so an enquiry becomes a trackable record instead of remaining buried in a chat thread on one salesperson's phone.
Next step
See OmniChat on your own operation
We will walk through OmniChat against your actual process and tell you honestly whether it fits or whether a custom build serves you better.
- info@avantix.my
- Serving
- Kuala Lumpur, Klang Valley, Penang & Malaysia
- Office
- Simpang Ampat, Penang
- Languages
- English · Bahasa Malaysia · 中文